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JERMAINE LUGO
User Experience Designer
Project Overview: Prosegur is a security company that serves clients from various environments including residential, construction, and corporate settings.
Problem: Client suffered from potential cross contamination issues due to employees sharing a single phone to clock in/out each shift. Also, client expressed concerns over the stealing of company time by employees clocking each other in without being present.
Process: After conducting user interviews with all 15 staff members, I created the prototype for Mobile and Tablet Applications that would allow employees to clock in/out of each shift from their own phones. This eliminated the legacy system and reduced the possibility of stealing company time. An additional pain point resolved was the introduction of employee schedule and time off requests built directly into the app.
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