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JERMAINE LUGO
User Experience Designer
SKYLINE DOWNTOWN
Project Overview:
Problem: Property management at the Skyline Downtown apartments wanted to create a tenant application that would help address several concerns. First,
Goals:
Design Process:
Results:
Process: Double Diamond
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Convergent
* Discover - During the discovery phase research is not only important, but choosing the most effective research method is absolutely critical. For this discovery, I decided to conduct 1-on-1 in person interviews with tenants currently living in the Skyline Downtown apartments.
Divergent
* Define - Area to focus on.
Convergent
* Develop - Potential solutions.
Divergent
* Deliver - Solutions that work.
Pain Points
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Accessibility
Ensuring that a predominantly Spanish speaking community has complete access to explore this tenant application was a major pain point.
Accessibility
Ensuring that a predominantly Spanish speaking community has complete access to explore this tenant application was a major pain point.
Ensuring that a predominantly Spanish speaking community has complete access to explore this tenant application was a major pain point.
Ensuring that a predominantly Spanish speaking community has complete access to explore this tenant application was a major pain point.
Accessibility
Ensuring that a predominantly Spanish speaking community has complete access to explore this tenant application was a major pain point.
Accessibility
Ensuring that a predominantly Spanish speaking community has complete access to explore this tenant application was a major pain point.
Design System:
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